{"id":2054,"date":"2025-04-02T13:48:49","date_gmt":"2025-04-02T10:48:49","guid":{"rendered":"https:\/\/tucop.uoturath.edu.iq\/?page_id=2054"},"modified":"2026-03-15T16:43:45","modified_gmt":"2026-03-15T13:43:45","slug":"complain","status":"publish","type":"page","link":"https:\/\/tucop.uoturath.edu.iq\/en\/complain\/","title":{"rendered":"Hotline for Students"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2054\" class=\"elementor elementor-2054\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d0a4ebd e-flex e-con-boxed e-con e-parent\" data-id=\"d0a4ebd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c9b8dc1 elementor-widget elementor-widget-html\" data-id=\"c9b8dc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"pharmacy-complaints-policy\" dir=\"rtl\">\r\n  <style>\r\n    .pharmacy-complaints-policy{\r\n      --sky:#79d4f6;\r\n      --sky-light:#eefbff;\r\n      --sky-mid:#d8f3ff;\r\n      --line:#b9e6f7;\r\n      --text:#111111;\r\n      --muted:#4b5563;\r\n      --white:#ffffff;\r\n      font-family:\"Tahoma\",\"Arial\",\"Segoe UI\",sans-serif;\r\n      color:var(--text);\r\n      background:linear-gradient(180deg,#f9fdff 0%,#ffffff 100%);\r\n      border:1px solid var(--line);\r\n      border-radius:24px;\r\n      overflow:hidden;\r\n      box-shadow:0 10px 30px rgba(0,0,0,.05);\r\n      max-width:1100px;\r\n      margin:24px auto;\r\n    }\r\n    .pharmacy-complaints-policy *{box-sizing:border-box}\r\n    .pharmacy-complaints-policy .hero{\r\n      padding:34px 24px 26px;\r\n      background:linear-gradient(135deg,var(--sky-light) 0%, #ffffff 50%, var(--sky-mid) 100%);\r\n      border-bottom:1px solid var(--line);\r\n      position:relative;\r\n    }\r\n    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background:var(--sky-light);\r\n      border:1px solid var(--line);\r\n      border-radius:20px;\r\n      padding:20px;\r\n    }\r\n    .pharmacy-complaints-policy .short-box h3{\r\n      margin:0 0 10px;\r\n      font-size:20px;\r\n      color:#000;\r\n    }\r\n    .pharmacy-complaints-policy .short-box p{\r\n      margin:0;\r\n      font-size:16px;\r\n      line-height:2;\r\n      color:#111;\r\n      font-weight:600;\r\n    }\r\n    .pharmacy-complaints-policy .footer-note{\r\n      margin-top:16px;\r\n      font-size:13px;\r\n      line-height:1.9;\r\n      color:var(--muted);\r\n    }\r\n    @media (max-width:640px){\r\n      .pharmacy-complaints-policy .hero,\r\n      .pharmacy-complaints-policy .wrap{\r\n        padding-right:16px;\r\n        padding-left:16px;\r\n      }\r\n      .pharmacy-complaints-policy h2{\r\n        font-size:26px;\r\n      }\r\n      .pharmacy-complaints-policy .subtitle{\r\n        font-size:15px;\r\n      }\r\n    }\r\n  <\/style>\r\n\r\n  <div class=\"hero\">\r\n    <span class=\"badge\">College of Pharmacy<\/span>\r\n    <h2>Student Complaints Policy<\/h2>\r\n    <p class=\"subtitle\">\r\n      The College is keen on receive and addressing student complaints with confidentiality, fairness, and transparency, through clear institutional procedures that safeguard rights and support continuous improvement.\r\n    <\/p>\r\n  <\/div>\r\n\r\n  <div class=\"wrap\">\r\n    <div class=\"content-box\">\r\n      <h3 class=\"mini-title\">The Policy<\/h3>\r\n      <p>\r\n        The College of Pharmacy is keen on adopting a clear and well-structured policy for receiving and addressing student complaints objectively, confidentially, and fairly, ensuring the protection of students\u2019 rights and promoting an academic and administrative environment based on respect, responsibility, and transparency.\r\n      <\/p>\r\n      <p>\r\n        This policy aims at providing clear channels for submitting complaints related to academic, administrative, or service matters, ensuring they are reviewed according to defined procedures within appropriate timeframes, in alignment with university regulations and quality assurance and continuous improvement standards.\r\n      <\/p>\r\n      <p>\r\n        The College also affirms its commitment to non-discrimination in handling student complaints and to take the necessary corrective actions when required, contributing to institutional performance development and the enhancement of the quality of educational services.\r\n      <\/p>\r\n    <\/div>\r\n\r\n    <div class=\"short-box\">\r\n      <h3>\u0646\u0633\u062e\u0629 \u0645\u062e\u062a\u0635\u0631\u0629 \u062c\u062f\u064b\u0627 \u0644\u0644\u0645\u0648\u0642\u0639<\/h3>\r\n      <p>\r\n        The College of Pharmacy adopts a clear institutional policy for receiving and addressing student complaints with confidentiality, fairness, and transparency according to approved procedures that ensure the protection of rights and the improvement of academic, administrative, and service performance quality.\r\n      <\/p>\r\n    <\/div>\r\n\r\n    <div class=\"footer-note\">\r\n      <strong><\/strong>.\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7465c8f5 e-flex e-con-boxed e-con e-parent\" data-id=\"7465c8f5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba44ae6 elementor-widget elementor-widget-image\" data-id=\"ba44ae6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/tucop.uoturath.edu.iq\/wp-content\/uploads\/2025\/03\/da635b07-f905-4c64-9219-1b820a45a4f6-1024x1024.jpeg\" class=\"attachment-large size-large wp-image-1481\" alt=\"\" srcset=\"https:\/\/tucop.uoturath.edu.iq\/wp-content\/uploads\/2025\/03\/da635b07-f905-4c64-9219-1b820a45a4f6-1024x1024.jpeg 1024w, https:\/\/tucop.uoturath.edu.iq\/wp-content\/uploads\/2025\/03\/da635b07-f905-4c64-9219-1b820a45a4f6-300x300.jpeg 300w, https:\/\/tucop.uoturath.edu.iq\/wp-content\/uploads\/2025\/03\/da635b07-f905-4c64-9219-1b820a45a4f6-150x150.jpeg 150w, https:\/\/tucop.uoturath.edu.iq\/wp-content\/uploads\/2025\/03\/da635b07-f905-4c64-9219-1b820a45a4f6-768x768.jpeg 768w, https:\/\/tucop.uoturath.edu.iq\/wp-content\/uploads\/2025\/03\/da635b07-f905-4c64-9219-1b820a45a4f6-1536x1536.jpeg 1536w, https:\/\/tucop.uoturath.edu.iq\/wp-content\/uploads\/2025\/03\/da635b07-f905-4c64-9219-1b820a45a4f6-2048x2048.jpeg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7e9e3d9 e-flex e-con-boxed e-con e-parent\" data-id=\"7e9e3d9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3cc1231 elementor-widget elementor-widget-text-editor\" data-id=\"3cc1231\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<section class=\"pharmacy-complaints-email\" dir=\"rtl\">\n  <style>\n    .pharmacy-complaints-email{\n      --sky:#79d4f6;\n      --sky-light:#eefbff;\n      --sky-mid:#d8f3ff;\n      --line:#b9e6f7;\n      --text:#111111;\n      --muted:#4b5563;\n      --white:#ffffff;\n      font-family:\"Tahoma\",\"Arial\",\"Segoe UI\",sans-serif;\n      color:var(--text);\n      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    font-size:18px;\n      }\n    }\n  <\/style>\n\n  <div class=\"hero\">\n    <span class=\"badge\">College of Pharmacy \u2013 Student Complaints<\/span>\n    <h2>Official College Email \/ Complaints Email<\/h2>\n    <p class=\"subtitle\">\n      Student complaints and feedback are received through the official email of the College of Pharmacy, ensuring proper documentation and follow-up according to approved procedures, and enhancing confidentiality, transparency, and the quality of institutional response.\n    <\/p>\n  <\/div>\n\n  <div class=\"wrap\">\n    <div class=\"card\">\n      <h3>Complaint Submission Method<\/h3>\n      <p>\n        Students may submit complaints, feedback, or requests related to academic, administrative, or service matters through the official College email, with follow-up conducted according to approved procedures and in alignment with principles of quality, governance, and digital transformation.\n      <\/p>\n\n      <div class=\"email-box\">\n        <span class=\"email-label\">Official Email \/ Complaints Email<\/span>\n        <a class=\"email-link\" href=\"mailto:tucop@uoturath.edu.iq\">tucop@uoturath.edu.iq<\/a>\n      <\/div>\n\n      <div class=\"footer-note\">\n     \n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u0643\u0644\u064a\u0629 \u0627\u0644\u0635\u064a\u062f\u0644\u0629 \u0633\u064a\u0627\u0633\u0629 \u0634\u0643\u0627\u0648\u0649 \u0627\u0644\u0637\u0644\u0628\u0629 \u062a\u0644\u062a\u0632\u0645 \u0627\u0644\u0643\u0644\u064a\u0629 \u0628\u0627\u0633\u062a\u0642\u0628\u0627\u0644 \u0634\u0643\u0627\u0648\u0649 \u0627\u0644\u0637\u0644\u0628\u0629 \u0648\u0645\u0639\u0627\u0644\u062c\u062a\u0647\u0627 \u0628\u0633\u0631\u064a\u0629 \u0648\u0639\u062f\u0627\u0644\u0629 \u0648\u0634\u0641\u0627\u0641\u064a\u0629\u060c \u0636\u0645\u0646 \u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0645\u0624\u0633\u0633\u064a\u0629 \u0648\u0627\u0636\u062d\u0629 \u062a\u062d\u0641\u0638 \u0627\u0644\u062d\u0642\u0648\u0642 \u0648\u062a\u062f\u0639\u0645 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631. \u0627\u0644\u0633\u064a\u0627\u0633\u0629 \u062a\u0644\u062a\u0632\u0645 \u0643\u0644\u064a\u0629 \u0627\u0644\u0635\u064a\u062f\u0644\u0629 \u0628\u0627\u0639\u062a\u0645\u0627\u062f \u0633\u064a\u0627\u0633\u0629 \u0648\u0627\u0636\u062d\u0629 \u0648\u0645\u0646\u0638\u0645\u0629 \u0644\u0627\u0633\u062a\u0642\u0628\u0627\u0644 \u0634\u0643\u0627\u0648\u0649 \u0627\u0644\u0637\u0644\u0628\u0629 \u0648\u0627\u0644\u0646\u0638\u0631 \u0641\u064a\u0647\u0627 \u0628\u0645\u0648\u0636\u0648\u0639\u064a\u0629 \u0648\u0633\u0631\u064a\u0629 \u0648\u0639\u062f\u0627\u0644\u0629\u060c \u0628\u0645\u0627 \u064a\u0636\u0645\u0646 \u062d\u0641\u0638 \u062d\u0642\u0648\u0642 \u0627\u0644\u0637\u0644\u0628\u0629 \u0648\u062a\u0639\u0632\u064a\u0632 \u0628\u064a\u0626\u0629 \u0623\u0643\u0627\u062f\u064a\u0645\u064a\u0629 \u0648\u0625\u062f\u0627\u0631\u064a\u0629 \u0642\u0627\u0626\u0645\u0629 \u0639\u0644\u0649 \u0627\u0644\u0627\u062d\u062a\u0631\u0627\u0645 \u0648\u0627\u0644\u0645\u0633\u0624\u0648\u0644\u064a\u0629 \u0648\u0627\u0644\u0634\u0641\u0627\u0641\u064a\u0629. \u0648\u062a\u0647\u062f\u0641 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