Student Complaints Policy
The College is keen on receive and addressing student complaints with confidentiality, fairness, and transparency, through clear institutional procedures that safeguard rights and support continuous improvement.
The Policy
The College of Pharmacy is keen on adopting a clear and well-structured policy for receiving and addressing student complaints objectively, confidentially, and fairly, ensuring the protection of students’ rights and promoting an academic and administrative environment based on respect, responsibility, and transparency.
This policy aims at providing clear channels for submitting complaints related to academic, administrative, or service matters, ensuring they are reviewed according to defined procedures within appropriate timeframes, in alignment with university regulations and quality assurance and continuous improvement standards.
The College also affirms its commitment to non-discrimination in handling student complaints and to take the necessary corrective actions when required, contributing to institutional performance development and the enhancement of the quality of educational services.
نسخة مختصرة جدًا للموقع
The College of Pharmacy adopts a clear institutional policy for receiving and addressing student complaints with confidentiality, fairness, and transparency according to approved procedures that ensure the protection of rights and the improvement of academic, administrative, and service performance quality.
Official College Email / Complaints Email
Student complaints and feedback are received through the official email of the College of Pharmacy, ensuring proper documentation and follow-up according to approved procedures, and enhancing confidentiality, transparency, and the quality of institutional response.
Complaint Submission Method
Students may submit complaints, feedback, or requests related to academic, administrative, or service matters through the official College email, with follow-up conducted according to approved procedures and in alignment with principles of quality, governance, and digital transformation.